Refund Policy – Al Sunnah Fragrance

At Al Sunnah Fragrance, we are committed to customer satisfaction and ensuring a seamless shopping experience. If, for any reason, you are not fully satisfied with your purchase, our refund policy is here to assist you.

1. Eligibility for Refunds To qualify for a refund:

• The item must be returned within 7 days of receiving the product.
• The product should be unused, in original packaging, and in resalable condition.
• Proof of purchase, such as a receipt or invoice, is required.

2. Non-Refundable Items Certain items are non-refundable:

• Items on sale or clearance.
• Used or damaged items after delivery.
• Personal care items that have been opened, for hygiene reasons.

3. How to Request a Refund To initiate a refund, please contact our customer service team with:

• Order number and contact information.
• A brief description of the issue and reason for the refund.
• Proof of purchase.

4. Refund Process Once the return is received and inspected:

• Approved refunds will be processed and credited to the original payment method within 7-10 business days.
• If the refund is denied, our team will inform you of the reason.

5. Shipping Costs

• If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
• For all other returns, customers are responsible for the shipping fees.

6. Exchanges We currently do not offer direct exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.